CVE-2025-58163
FreeScout's deserialization of untrusted data can lead to Remote Code Execution
Public exploit available. Not confirmed exploited in the wild yet. A vendor fix is available.
What to do
The vendor has published a fix. Version details are below where the sources state them.
What it is
From the CVE record
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Versions 1.8.185 and earlier contain a deserialization of untrusted data vulnerability that allows authenticated attackers with knowledge of the application's APP_KEY to achieve remote code execution. The vulnerability is exploited via endpoint, e.g.: `/help/{mailbox_id}/auth/{customer_id}/{hash}/{timestamp}` where the `customer_id` and `timestamp` parameters are processed through the decrypt function in `app/Helper.php` without proper validation. The code decrypts using Laravel's built-in encryption functions, which subsequently deserialize the decrypted payload without sanitization, allowing attackers to craft malicious serialized PHP objects using classes to trigger arbitrary command execution. This is fixed in version 1.8.186.
In plain language
No plain-language summary for this CVE yet.
Exploitation
Where each signal puts this CVE on the scale from published to confirmed exploited.
- CISA KEV
Not in the catalog. CISA has not confirmed exploitation.
- Public exploits
1 source with a proof of concept or module.
Exploit links, PoCs and Metasploit modules after sign-in- EPSS
0.7% chance of exploitation activity in the next 30 days, which ranks it in the 52nd percentile of scored CVEs.
Exploit Prediction Scoring System, FIRST.org. A probability, not a confirmation.
Lifecycle
The patch came 179 days before any public exploit.
- Public exploit / PoCsource: github-poc
- Patch availablerecord updated
- Publishedweakness classified, att&ck mapped
Affected products
Technical detail
CVSS 3.1 vector
Open in the CVSS calculatorCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
Scored 8.8 by NVD.
How it is reached
- Attack Vector NetworkExploitable remotely over the network without any special conditions
- Attack Complexity LowNo special conditions — the attack can be reliably reproduced
- Privileges Required LowRequires basic user-level privileges
- User Interaction NoneNo user interaction needed — fully automated exploitation
Scope
- Scope UnchangedImpact is limited to the vulnerable component itself
Impact if exploited
- Confidentiality HighTotal information disclosure — all data in the component is compromised
- Integrity HighTotal loss of integrity — attacker can modify any data in the component
- Availability HighTotal denial of service — the component is completely unavailable
Weaknesses
ATT&CK techniques
Mapped from the weaknesses above (CWE to ATT&CK), not observed in attacks.
Sources
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