CVE-2024-20484
Cisco Enterprise Chat and Email Denial of Service Vulnerability
Public exploit available. Not confirmed exploited in the wild yet. A vendor fix is available.
What to do
The vendor has published a fix. Version details are below where the sources state them.
What it is
From the CVE record
A vulnerability in the External Agent Assignment Service (EAAS) feature of Cisco Enterprise Chat and Email (ECE) could allow an unauthenticated, remote attacker to cause a denial of service (DoS) condition on an affected device. This vulnerability is due to insufficient validation of Media Routing Peripheral Interface Manager (MR PIM) traffic that is received by an affected device. An attacker could exploit this vulnerability by sending crafted MR PIM traffic to an affected device. A successful exploit could allow the attacker to trigger a failure on the MR PIM connection between Cisco ECE and Cisco Unified Contact Center Enterprise (CCE), leading to a DoS condition on EAAS that would prevent customers from starting chat, callback, or delayed callback sessions. Note: When the attack traffic stops, the EAAS process must be manually restarted to restore normal operation. To restart the process in the System Console, choose Shared Resources > Services > Unified CCE > EAAS, then click Start.
In plain language
No plain-language summary for this CVE yet.
Exploitation
Where each signal puts this CVE on the scale from published to confirmed exploited.
- CISA KEV
Not in the catalog. CISA has not confirmed exploitation.
- Public exploits
0 sources with a proof of concept or module.
Exploit links, PoCs and Metasploit modules after sign-in- EPSS
0.6% chance of exploitation activity in the next 30 days, which ranks it in the 48th percentile of scored CVEs.
Exploit Prediction Scoring System, FIRST.org. A probability, not a confirmation.
Lifecycle
5 events over 149 days, from the signal feeds we watch.
- Patch availablerecord updated
- Publishedweakness classified, att&ck mapped
Affected products
Technical detail
CVSS 3.1 vector
Open in the CVSS calculatorCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:H
Scored 7.5 by NVD.
How it is reached
- Attack Vector NetworkExploitable remotely over the network without any special conditions
- Attack Complexity LowNo special conditions — the attack can be reliably reproduced
- Privileges Required NoneNo authentication required — anyone can exploit this
- User Interaction NoneNo user interaction needed — fully automated exploitation
Scope
- Scope UnchangedImpact is limited to the vulnerable component itself
Impact if exploited
- Confidentiality NoneNo confidentiality impact
- Integrity NoneNo integrity impact
- Availability HighTotal denial of service — the component is completely unavailable
Weaknesses
ATT&CK techniques
Mapped from the weaknesses above (CWE to ATT&CK), not observed in attacks.
- Initial AccessT1190Exploit Public-Facing Applicationlow confidence
Sources
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