CVE-2020-2004
GlobalProtect App: Passwords may be logged in clear text while collecting troubleshooting logs
No known exploitation. EPSS puts it in the 22nd percentile. A vendor fix is available.
What to do
The vendor has published a fix. Version details are below where the sources state them.
What it is
From the CVE record
Under certain circumstances a user's password may be logged in cleartext in the PanGPS.log diagnostic file when logs are collected for troubleshooting on GlobalProtect app (also known as GlobalProtect Agent) for MacOS and Windows. For this issue to occur all of these conditions must be true: (1) 'Save User Credential' option should be set to 'Yes' in the GlobalProtect Portal's Agent configuration, (2) the GlobalProtect user manually selects a gateway, (3) and the logging level is set to 'Dump' while collecting troubleshooting logs. This issue does not affect GlobalProtect app on other platforms (for example iOS/Android/Linux). This issue affects GlobalProtect app 5.0 versions earlier than 5.0.9, GlobalProtect app 5.1 versions earlier than 5.1.2 on Windows or MacOS. Since becoming aware of the issue, Palo Alto Networks has safely deleted all the known GlobalProtectLogs zip files sent by customers with the credentials. We now filter and remove these credentials from all files sent to Customer Support. The GlobalProtectLogs zip files uploaded to Palo Alto Networks systems were only accessible by authorized personnel with valid Palo Alto Networks credentials. We do not have any evidence of malicious access or use of these credentials.
In plain language
No plain-language summary for this CVE yet.
Exploitation
Where each signal puts this CVE on the scale from published to confirmed exploited.
- CISA KEV
Not in the catalog. CISA has not confirmed exploitation.
- Public exploits
No public exploit or proof of concept found in the sources we track.
- EPSS
0.3% chance of exploitation activity in the next 30 days, which ranks it in the 22nd percentile of scored CVEs.
Exploit Prediction Scoring System, FIRST.org. A probability, not a confirmation.
Lifecycle
6 events over 1653 days, from the signal feeds we watch.
- Patch availableworkaround available, record updated
- Publishedweakness classified, att&ck mapped
Affected products
Technical detail
CVSS 3.1 vector
Open in the CVSS calculatorCVSS:3.1/AV:L/AC:L/PR:L/UI:R/S:U/C:H/I:H/A:L
Scored 6.8 by NVD.
How it is reached
- Attack Vector LocalRequires local access to the vulnerable system (e.g. local login, malicious file)
- Attack Complexity LowNo special conditions — the attack can be reliably reproduced
- Privileges Required LowRequires basic user-level privileges
- User Interaction RequiredA user must click a link, open a file, or perform some action
Scope
- Scope UnchangedImpact is limited to the vulnerable component itself
Impact if exploited
- Confidentiality HighTotal information disclosure — all data in the component is compromised
- Integrity HighTotal loss of integrity — attacker can modify any data in the component
- Availability LowReduced performance or intermittent disruption of service
Weaknesses
ATT&CK techniques
Mapped from the weaknesses above (CWE to ATT&CK), not observed in attacks.
- Credential AccessT1552Unsecured Credentialsmedium confidence
Sources
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